jili15 Privacy Policy

1. Who We Are

jili15 ("jili15," "we," "us," or "our") operates the online casino and gaming platform accessible at https://jili15.app. jili15 is the data controller responsible for the personal information collected through the Platform. We are committed to protecting the privacy and personal data of all our players, particularly Filipino users across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.

This Privacy Policy applies to all personal data collected through the jili15 website, mobile-optimized platform, customer support channels, and any other services we provide. It should be read together with our Terms & Conditions.

2. Personal Data We Collect

jili15 collects personal data in the following categories:

• Identity Data: Full legal name, date of birth, government-issued ID details (for age and identity verification purposes).
• Contact Data: Philippine mobile number, email address, and residential address.
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records. Note: jili15 does not store full payment card numbers.
• Gaming Data: Game history, bet amounts, win/loss records, session duration, and bonus usage.
• Technical Data: IP address, device type, browser type and version, operating system, and referring URLs.
• Usage Data: Pages visited on the jili15 platform, features used, time spent on the platform, and click-through data.
• Communications Data: Records of your interactions with jili15 customer support, including live chat transcripts and support ticket history.

We collect this data directly from you when you register, make a deposit, contact support, or use the Platform. Some technical and usage data is collected automatically through cookies and similar technologies.

3. How We Use Your Personal Data

jili15 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jili15 account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the core jili15 gaming experience.
• Age & Identity Verification: To verify that you are at least 21 years of age and to comply with Know Your Customer (KYC) requirements under Philippine gaming regulations.
• Payment Processing: To process your GCash, PayMaya, and bank transactions securely and accurately.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR regulations, anti-money laundering (AML) requirements, and other legal obligations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, and to administer self-exclusion and deposit limit tools.
• Platform Improvement: To analyze usage patterns and improve the jili15 platform, game selection, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

jili15 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) – for example, to process your deposits and allow you to play games.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements and AML obligations.
• Legitimate Interests: Processing is necessary for jili15's legitimate interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

jili15 does not sell your personal data. We may share your data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment Processors: GCash (GXI), PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Game Providers: Licensed game software providers whose games are available on the jili15 platform, to the extent necessary to deliver gameplay.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged to operate and secure the jili15 platform.
• Professional Advisors: Legal, accounting, and auditing firms engaged by jili15, subject to professional confidentiality obligations.

All third parties with whom jili15 shares personal data are required to handle that data in accordance with applicable data protection laws and jili15's data processing standards.

6. Cookies & Tracking Technologies

jili15 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics Cookies: Used to understand how players use the jili15 platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Preference Cookies: Used to remember your platform settings and preferences, such as language and display options.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jili15 platform.

7. Data Retention

jili15 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, in compliance with Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of consent.

When data is no longer required, jili15 will securely delete or anonymize it in accordance with our data retention procedures.

8. Data Security

jili15 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jili15 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that only authorized jili15 personnel can access personal data, on a need-to-know basis.
• Regular security assessments and penetration testing of the jili15 platform.
• Two-factor authentication options for player accounts.

While jili15 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jili15 will notify you and the National Privacy Commission (NPC) as required by the Data Privacy Act.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili15:

• Right to be Informed: The right to know what personal data jili15 collects and how it is used – which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data jili15 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to jili15's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact jili15 customer support via live chat or email at [email protected]. We will respond to all data rights requests within thirty (30) days.

10. Children's Privacy

The jili15 platform is strictly intended for users who are 21 years of age or older. jili15 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account.

If you believe that a minor has registered on the jili15 platform, please contact our support team immediately so we can take appropriate action.

11. Third-Party Links

The jili15 platform does not contain links to third-party websites. This Privacy Policy applies solely to data collected through the jili15 platform at https://jili15.app. jili15 is not responsible for the privacy practices of any third-party services, including payment providers, whose own privacy policies govern their data handling.

12. Changes to This Privacy Policy

jili15 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via their registered mobile number or email address, or by posting a prominent notice on the Platform.

The revised Privacy Policy will take effect on the date specified in the notice. Your continued use of the jili15 platform after that date constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jili15's data handling practices, please contact our Data Protection Officer through the following channels:

Email: [email protected] (plain text – not a clickable link)

Live Chat: Available 24/7 through the jili15 platform.

jili15 is committed to resolving all privacy-related inquiries promptly and transparently. We aim to respond to all written requests within five (5) business days.